Privacy Policy

At mysite-name, we’re committed to safeguarding your personal information while you enjoy our bike hire services in England. This policy explains how we collect, use, and protect your data, fully complying with UK GDPR and the Data Protection Act 2018. Your trust is key, and we ensure your details are secure as you cycle with us.

1. What Information We Collect

We collect only the details you provide when renting bikes, booking tours, or contacting us. This includes your name, email address, phone number, and preferences related to bike rentals, such as bike type or tour details. If you share additional information, like delivery instructions or cycling preferences, we use it to enhance your experience.

We may also gather anonymised data, such as website browsing patterns or popular cycling routes, to improve our services. This data is never linked to you personally unless you explicitly agree.

2. How We Use Your Information

Your data helps us deliver seamless and personalised bike hire services. We use it to:

  • Respond to inquiries about bike rentals, accessories, or guided cycling tours.
  • Manage your bookings for bikes or tours and process payments.
  • Contact you with updates on rental confirmations, delivery schedules, or tour details.
  • Send you relevant offers or cycling tips, but only if you’ve opted in.

We handle your information with care, using it solely to improve your cycling experience and never for unrelated purposes.

3. Securing Your Information

Your data’s security is our priority. We use industry-standard encryption to protect your details from unauthorised access. Only our trusted team, trained in UK data protection standards, handles your information. We regularly update our security practices to keep your data safe, so you can focus on enjoying your ride.

Whether you’re renting a mountain bike or joining a tour, we ensure your information is securely managed throughout the process.

4. Consent to Data Use

By sharing your details through our website, phone, or email, you consent to us using your information to manage your rentals, bookings, and inquiries, as outlined in this policy. You can withdraw this consent at any time by contacting us, and we’ll promptly respect your preferences.

5. Sharing with Third Parties

We share your data only when necessary to deliver our services, such as with delivery partners or payment processors. We may also share data if required by law, for example, to comply with UK regulations. All third parties we work with are bound by strict agreements to protect your data in line with UK GDPR.

We never sell or share your information for marketing purposes outside our bike hire services, ensuring your data remains secure.

6. Your Rights Under UK GDPR

As our valued customer, you have full control over your data. Your rights include:

  • Accessing the personal information we hold about you at any time.
  • Requesting corrections or updates to any inaccurate or outdated details.
  • Asking for deletion of your data when it’s no longer needed for your rentals or services.
  • Objecting to specific uses of your data, such as promotional communications.

To exercise these rights or ask questions, email us at: [email protected]. We’ll respond quickly to address your needs.

7. Data Retention Period

We keep your data only as long as necessary to manage your rentals, bookings, or follow-up communications, such as invoices or tour confirmations. Typically, this means retaining your details for the duration of your rental and a short period afterward. After that, we securely delete or anonymise your data in accordance with UK data protection regulations.

If you request deletion earlier, we’ll comply promptly, ensuring no unnecessary data is retained.

8. International Data Transfers

If your data is transferred outside the UK (e.g., for cloud-based booking systems), we use UK GDPR-compliant safeguards, such as standard contractual clauses, to ensure its security. We carefully vet all partners to maintain the same level of protection you expect from us.

Questions about your data or our processes? Contact us at: [email protected]. We’re here to explain everything clearly and keep you informed.